Marek SotakThe customer success and support blog
Thoughts, ideas, and opinions on customer support, better customer service, user experience, design, and other topics.
Marek Sotak Marek SotakDigital Adoption Platforms Explained Benefits, Features, and Top Choices
Marek SotakSimplifying Media Management with Improved File Browser
Marek SotakInline Manual Successfully Re-Certified for ISO27001
Marek SotakEffortlessly Create Reusable Content with Topic Cloning
Marek SotakImproved Content Display
Marek SotakIntroducing Two-Factor Authentication and Improved Team Overview
Marek SotakImprove Walkthrough Clarity with Inline Manual's Step Pointer Options
Davinia MartinezEngage users through automated in-app drip campaigns with walkthroughs
Marek SotakNew - Use People Export To Improve Your Product-Led Growth Strategy
Marek SotakSend seasonal greetings with Inline Manual
Marek SotakInline Manual named to Constellation Shortlist
Marek SotakNew release - features to improve in-app support and user onboarding
Marek SotakHappy Holiday Season and Happy New year
Marek SotakNew release - integrations, compatibility with enterprise applications and more
Marek SotakGet higher response rates with in-app Feedback
Marek SotakHow to choose a WalkMe alternative
Marek SotakCreate a User Onboarding Style Guide for Greater Impact
Marek SotakNew release - Checklist to improve user onboarding
Marek SotakUser onboarding - How to guide first-time users to success
Marek SotakWhat is user onboarding for SaaS software?
Marek SotakShould you build interactive walkthroughs in-house or use a service?
Marek SotakNew release! Attractive ways to improve customer engagement
Marek Sotak20+ examples of user onboarding to inspire you
Marek SotakNew! Improved translation workflow
Marek SotakNew release - Better interactivity, integrations and targeting
Marek SotakGame mechanics for better interactive walkthroughs
Marek SotakUser onboarding best practice: Focus on benefits
Marek SotakDezrez exceed customer expectations with software onboarding
Marek SotakThink like a first-time user - Focus on benefits
Marek SotakImprove conversion rates by helping decision makers
Marek SotakSend seasonal greetings targeted to customers
Marek SotakiFrames support in Beta - Seeking testers
Marek SotakMore customer engagement with better calls to action
Marek SotakUse in-app help to improve customer onboarding
Marek SotakNew Release - Now it's easier to browse your analytics
Marek SotakImprove customer onboarding by reducing UX friction
Marek SotakGoodbye, Free tier!
Marek SotakeToro - Learning a new way to invest
Marek SotakCreate tailored user onboarding experiences for customers
Marek SotakUser onboarding at Vincere - recruitment at a global scale
Marek SotakGrowing customer success
Riki FridrichYarn - first impressions and future prediction
Marek SotakTake control - Part 2 - How much control will I have?
Marek SotakTake control - Part 1 - When DIY is not A-OK
Marek SotakTriggers now with branching - react to user activity
Marek SotakImprove customer retention with software announcements
Marek SotakHow we increased tutorial launch rates by 25%
Marek SotakEasy and improved translations management
Marek SotakNew! User personalization to improve customer retention
Marek SotakUse in-app knowledge base article for faster self-help
Marek SotakNew! Segment your users and auto-launch targeted in-app help
Marek SotakAdd knowledge base articles to in-app help
Marek SotakNew! Automation - Launch walkthroughs for new users
Marek SotakNew! Track how users interact with your software onboarding process
Marek SotakLaunch interactive walkthroughs from Intercom messages
Marek SotakNew! Discover drop-off funnels to improve conversion rates
Marek SotakNew translation support to localise in-app guides
Marek SotakNow - Easier user onboarding and in-app support
Marek SotakTrigger automatic in-app tutorials and walkthroughs
Marek SotakNew release - so many updates, it can't fit into one post
Marek SotakCustomer support through social network done right
Marek SotakEnhanced export for better static documentation and testing
Marek SotakIntroducing new triggers - react to user actions in your app
Marek SotakWebinar - Getting started with Inline Manual
Marek SotakInlineManual to acquire Microsoft's Clippy
Marek SotakBig news! We're officially live!
Marek SotakNew feature - Discuss the topics using new Issues feature and collaborate better
Marek SotakNew feature - Export to HTML - screenshots included
Marek SotakSave time. Automated testing for tutorials is here.
Marek SotakIntroducing Organizations for better collaboration
Marek SotakSurvey - The state of end-user documentation
Marek SotakLaunch! Inline Manual now publicly available
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