Marek SotakThe customer success and support blog
Thoughts, ideas, and opinions on customer support, better customer service, user experience, design, and other topics.
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Marek SotakThe ROI of DAPs: Are They Worth It?
Marek SotakDAPs: Sector By Sector — Part 2
Marek SotakDAPs: Sector By Sector — Part 1
Marek SotakDo You Need a Digital Adoption Platform?
Marek SotakDigital Adoption Platforms Explained Benefits, Features, and Top Choices
Marek SotakSimplifying Media Management with Improved File Browser
Marek SotakInline Manual Successfully Re-Certified for ISO27001
Marek SotakEffortlessly Create Reusable Content with Topic Cloning
Marek SotakImproved Content Display
Marek SotakIntroducing Two-Factor Authentication and Improved Team Overview
Marek SotakImprove Walkthrough Clarity with Inline Manual's Step Pointer Options
Davinia MartinezEngage users through automated in-app drip campaigns with walkthroughs
Marek SotakNew - Use People Export To Improve Your Product-Led Growth Strategy
Marek SotakSend seasonal greetings with Inline Manual
Marek SotakInline Manual named to Constellation Shortlist
Marek SotakNew release - features to improve in-app support and user onboarding
Marek SotakHappy Holiday Season and Happy New year
Marek SotakNew release - integrations, compatibility with enterprise applications and more
Marek SotakGet higher response rates with in-app Feedback
Marek SotakHow to choose a WalkMe alternative
Marek SotakCreate a User Onboarding Style Guide for Greater Impact
Marek SotakNew release - Checklist to improve user onboarding
Marek SotakUser onboarding - How to guide first-time users to success
Marek SotakWhat is user onboarding for SaaS software?
Marek SotakShould you build interactive walkthroughs in-house or use a service?
Marek SotakNew release! Attractive ways to improve customer engagement
Marek Sotak20+ examples of user onboarding to inspire you
Marek SotakNew! Improved translation workflow
Marek SotakNew release - Better interactivity, integrations and targeting
Marek SotakGame mechanics for better interactive walkthroughs
Marek SotakUser onboarding best practice: Focus on benefits
Marek SotakDezrez exceed customer expectations with software onboarding
Marek SotakThink like a first-time user - Focus on benefits
Marek SotakImprove conversion rates by helping decision makers
Marek SotakSend seasonal greetings targeted to customers
Marek SotakiFrames support in Beta - Seeking testers
Marek SotakMore customer engagement with better calls to action
Marek SotakUse in-app help to improve customer onboarding
Marek SotakNew Release - Now it's easier to browse your analytics
Marek SotakImprove customer onboarding by reducing UX friction
Marek SotakGoodbye, Free tier!
Marek SotakeToro - Learning a new way to invest
Marek SotakCreate tailored user onboarding experiences for customers
Marek SotakUser onboarding at Vincere - recruitment at a global scale
Marek SotakGrowing customer success
Riki FridrichYarn - first impressions and future prediction
Marek SotakTake control - Part 2 - How much control will I have?
Marek SotakTake control - Part 1 - When DIY is not A-OK
Marek SotakTriggers now with branching - react to user activity
Marek SotakImprove customer retention with software announcements
Marek SotakHow we increased tutorial launch rates by 25%
Marek SotakEasy and improved translations management
Marek SotakNew! User personalization to improve customer retention
Marek SotakUse in-app knowledge base article for faster self-help
Marek SotakNew! Segment your users and auto-launch targeted in-app help
Marek SotakAdd knowledge base articles to in-app help
Marek SotakNew! Automation - Launch walkthroughs for new users
Marek SotakNew! Track how users interact with your software onboarding process
Marek SotakLaunch interactive walkthroughs from Intercom messages
Marek SotakNew! Discover drop-off funnels to improve conversion rates
Marek SotakNew translation support to localise in-app guides
Marek SotakNow - Easier user onboarding and in-app support
Marek SotakTrigger automatic in-app tutorials and walkthroughs
Marek SotakNew release - so many updates, it can't fit into one post
Marek SotakCustomer support through social network done right
Marek SotakEnhanced export for better static documentation and testing
Marek SotakIntroducing new triggers - react to user actions in your app
Marek SotakWebinar - Getting started with Inline Manual
Marek SotakInlineManual to acquire Microsoft's Clippy
Marek SotakBig news! We're officially live!
Marek SotakNew feature - Discuss the topics using new Issues feature and collaborate better
Marek SotakNew feature - Export to HTML - screenshots included
Marek SotakSave time. Automated testing for tutorials is here.
Marek SotakIntroducing Organizations for better collaboration
Marek SotakSurvey - The state of end-user documentation
Marek SotakLaunch! Inline Manual now publicly available
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