Make sure you support your employees where they need it the most to smoothen their transition experience. They will thank you later.
Customise the entire experience to your needs, use variables to talk directly to your employees and make them feel like the help has always been there.
Target the right users at the right moment. Complicated form? Alright - keep the tooltips always available. New internal process for specific user group? Explain it only to them!
Save your training and troubleshooting resources by having available help in-app.
Have your most experienced team member sit next to your users all the time. Let them ask him anytime, directly in the application. With no additional resources.
See the users struggling with some process? Getting feedback from your help desk? Great! Just create additional help in a couple of minutes and eliminate the problems.
Be in the know! Get insights on where the users struggle, where they could use additional support and build it for them!
Get in-depth insights on how the inline help works, identify bottlenecks in the processes and iterate the entire education experience to drive better productivity.
Not sure if the settings you came up with works for your users? Ask them straight away! Get better insights on their desired workflows in a fast and convenient way.
By implementing a digital adoption platform, your employees will be more productive faster and you will get to return of investment in new software faster.
Make the change process less hateable thing by giving your employees a better way to learn. After all — learning by doing sticks the most.
By enabling employees to self-support themselves, you will greatly lower the workload at your internal helpdesk. And they will love you!
Don’t costly organise trainings and refreshers — researches prove that 70% of learnt is forgotten anyways. Inline help is always available.
Guide the users through your application to get them to desired goals faster. Allow the to learn by doing.
Support your users with tooltips explaining what they can do with your application. Directly where they are supposed to do it.
Support your users by having a knowledge base available directly within the application. Don’t let them hang there ever again.