Inline Manual Blog

"Lets sort out the murky world of documentation!"

InlineManual to acquire Microsoft's Office assistant Clippy

about 3 years ago

I’m excited to announce that we’ve agreed to acquire Clippy, the Microsoft's office assistant.

Our mission is to create the best user experience for websites and applications by providing interactive inline tutorials. We are committed to hire the best and Clippy, who pioneered computer inline help (dated back to 1997) will help us with improving our services.

Microsoft removed Clippy from Office on April 11, 2001. Clippy wrote a post about this titled "My name is Clippy, and Office XP has me sweating (and rusting)". Lisa Gurry, a Microsoft product manager, said that "Office XP is so easy to use that Clippy is no longer necessary, or useful.". She claimed that new simplicity and ease-of-use improvements really made Clippy obsolete. It is believed that since removal of Clippy, Microsoft Office suite lost thousands of users.

Clippy was quite devastated back then, he had even started his own campaign to try to get his old job back, or find a new one. But with the amount of stress and pressure, he disappeared from the computer life.

In 2013, Microsoft tried to get him back, after they have realised (quite late again), what an impact theirs decision had on the Office user base. They gave Clippy a role in a game called Ribbon Hero 2. Clippy took the offer, but soon he realised, he is treated like a machine, a face, to bring old and new users back.

We have met Clippy hiding in an old Microsoft word, while we were launching a dust covered XP machine to read old documents, at the beginning of this year. After few minutes of chat we realised his real value, years of experience and his enthusiasm to help users. And because Clippy was very excited about InlineManual, he immediately asked us, whether it will be possible to work with us.

We didn't wait any longer and started the acquisition process immediately.

I’m looking forward to what InlineManual and Clippy can do together, and to helping many more users and developing great new user experience.

And now, please give a warm welcome to Clippy.


Marek
InlineManual Founder


Big news: we are officialy live - goodbye BETA

about 3 years ago

Two years in development, 500+ users testing, many end-users happy, many hours cut on support!

It was an amazing journey these two years, but we know that we are not done yet and this is just a beginning.

Just to name few major improvements:

Player

  • handling of AJAX events,
  • click through follow user,
  • delayed popovers,
  • path display triggers,
  • controls display management

Author

  • bulletproof popover position detection
  • UI improvements

Portal

  • better topics assignment page
  • API documentation
  • performance improvements

Huge thank you to you all who supported us throughout the entire process and helped us to perfect our solution. As a gift, you will enjoy another one month of free usage. Thank you again!

If you like what we are doing, share this exciting milestone with others on twitter, facebook, g+,... We are sure your friends and colleagues will be happy if you give them a solution to theirs everyday problem.


Marek - Founder
Inline Manual Team


New feature: Discuss the topics using new Issues feature and collaborate better

over 3 years ago

Sometimes you have things to discuss or report, what if something is not working, who would you notify? Use the Issues now to keep track of Topic related discussions.

You can start the discussion going within a Topic detail under Issues tab. Let us know in the issues what you think by commenting, lets start the discussion! :)





Available to all plans.

See the Issues feature in action


Marek
Inline Manual Team


New feature: Export to HTML - screenshots included

over 3 years ago

We made a promise to make creation of documentation for web apps as easy as possible. Enjoy the export option to HTML which you can then print, export to PDF or publish online, packed together with automatically created screenshots.

With a single click, you can let our system to visit your site, just as any other user would do, take screenshots of steps elements and then create an HTML document for you to download. This document you can then style, print, or export to PDF and hand-over to your client as part of project deliverables. You can as well take the HTML and publish it on your website, so it can be indexed by google and more people will be then able to find your documentation.

And what if you update your application? You just re-run the HTML export and it will create screenshots for you again with updated design! Simple as that.

Available to all paid plans.

Get your free trial now


Marek
Inline Manual Team


Save time. Automated testing for tutorials is here

over 3 years ago

Make sure all your tutorials are working with automated tests that are one click away.

Saving our clients time is our number one priority, and many hours are spent on manual testing for every user role whether the updated tutorials are still working.

This new feature "Testing Suite" allows you to run limited amount of tests against your site. It also allows you to test with different user roles, just enter user credentials in the test options and it will automatically login.

The Testing Suite feature is quite hungry for server resources, therefore it is available only to paid plans, but you can still upgrade and try it in our one month free trial!

Start testing and save time


Marek
Inline Manual Team





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