Our pricing is transparent, flexible, and fair.
For basic onboarding features when you are starting$28/mo
The complete package for user engagement and support
With our flexible pricing, our customers can scale their subscription up or down as needed based on where the Inline Manual player is installed.
Sometimes, when clients are launching a new feature, they may roll out tutorials for all users and then scale back their subscription. They save money while still making the tutorials available for new users.
On the other hand, our customers sometimes start testing the impact of guided tutorials with a sample segment of users, and then continue to expand across their entire user base after they’ve learned what works best.
As a customer at Inline Manual, your financial support runs our business. We thought it would be nice to tell you where your money goes.
Often new clients want to know how we’re funded. We are not a venture-backed startup, though we have been approached many times since we started in 2012. We’re not aiming for high-growth for investors, but rather high-sustainability for our customers.
As a customer, your financial support helps Inline Manual run a sustainable business. Sustainability is central to everything we do. Sustainability is more than just keeping Inline Manual running and paying for traffic resources. To sustain, we have to continue to improve. This means investing in development, as well as [growing our Customer Success](https://inlinemanual.com/blog/growing-customer-success) and support services.
We want our pricing to be transparent, fair, affordable and flexible. You pay for the value you get in return. This means we can keep prices lower for self-service clients with low overhead costs, while still providing high-quality service. Customers who have more than 50,000 active users are on Enterprise plans. The pricing reflects the resources of traffic, and also the way we develop and support the needs of these larger user bases.
Everyone who uses Inline Manual gets help and support. We’ve grown the support team and extended the hours of coverage from 8 to 16 hours a day. Soon we’ll be extending to 24 hours a day coverage by growing the team and giving them training to improve their capabilities.
Over the past two years, our application has changed immensely. Previously, our customers could only launch static and passive tutorials. Now with Inline Manual, they can launch a range of content dynamically based on segmentation. With segmentation, our customers decide which of their users see what tutorials.
Segmentation is based on behaviors or even dynamic information they send to Inline Manual. Analytics, Automation, People Tracking have opened up new possibilities. Now our customers can experiment and learn what is working best. Quality and results are improving.
|Number of Content Items||unlimited||unlimited|
|Analytics||Basic 1 month history||Advanced - detailed - 12 months history|
|Segmentation||Up to 3 segments||unlimited|
|Engage Users||1 Autolauncher||unlimited|
|Actions and Events||✘||✔|
|3rd Party Analytics||✘||✔|
|Version Control System||✘||✔|
|Deployment - Release Management||✘||✔|
|Support||Email + Chat + Phone|
|Player Browser Extension (SalesForce,...)||✔|
|Standalone Player (HIPAA compliant)||✔|
|Profile Data Export from Analytics||✔|