Have everything you need for elevated user experience delivering success
Modals
Announcements
Got something important to say to your users or employees? Use Modals for announcements. You can simply notify them about upcoming webinars, trainings or anything else!
In-app marketing
Drive conversions and upsells by using Modals for smart in-app marketing promotions. It’s personal, fresh, and relevant. Plus, more effective than e-mail.
Regular feature updates
Having a big release? Updating the feature set for your users? Let them know. Educate your users and show them that you listen and care for their needs.
Downtime announcements
Everyone has to run maintenance once in a while. And users hate to see apps going down unannounced. Keep them in the know!
Walkthroughs
User onboarding
Customer retention and churn is something that keeps every SaaS business worried. Provide your users with solid onboarding so they stick longer with you.
Employee education
Use walkthroughs to educate your employees on how to work with the software they are supposed to use. They will be more productive and happier.
In-app guidance
Guide the users through your application to get them to the desired goal faster. They will learn how to work with it on the way.
Tooltips
On demand help
Some parts of your application might be more complex than others. Have an on-demand help always available for your users right when they need it the most.
Persistent assistance
Getting the same questions on a specific thing? Use Tooltips to allow the users to self support themselves anytime they need.
Feature launches
While launching a new feature, adoption is always important. Use Hotspots to get the users’ attention, drive them through the feature and ensure better adoption.
In-app help center
Help articles
Have help articles always available directly in your app. The users do not have to leave anywhere to check an external help center so they stay engaged.
Walkthroughs on demand
Allow the users to restart any walkthrough from the in-app help center. No matter whether they were not fully focused the first time or just need a refresher.
Content search
In-app help center contains a search option, that allows the users to find anything they need in case they do not see it straight away.
Contextual
All content that lives in the help center can be contextual. Show only necessary information when users are most likely to find it useful.
Quick Access Buttons
In case the users do not find the answers they need, you can create buttons that will connect them directly with your support team. Or any other buttons/links.
Feedback
Instant feedback
Identify the bottlenecks of your product by collecting feedback from your users. Act based on the data to resolve the issues!
Understand the mood of users/employees
Ask your users how happy they are with specific software or workflow in it. Understand their mood and happiness of using that solution.
NPS
Collect Net Promoter Score directly within Inline Manual. You do not need any other tools in order to do so and can ask users anywhere in the product.
Customization
Make it feel like yours
Change the look and feel of the content in a couple of clicks to make your users more comfortable while going through the onboarding process.
Advanced CSS customization
Use Custom CSS to change the look completely and make the onboarding a unique experience that matches your application.
Custom buttons
Add custom buttons to the walkthroughs to either launch another walkthrough or to guide to the user anywhere else.
Variables
Use variables to make the experience even more personalized. Address your users by their name, company name, role or apply custom branding.
Targeting
Create segments of users
Create a segment of users based on additional parameters you sync with Inline Manual.
Reach the right segments of users
Target specific segments of users at the right moment. Make sure they always see what they need to see.
Automatically launch the content
Get the content in front of your users automatically, based on the criteria you specify.
Branching
Create multiple branches of content
Want to serve the content based on an answer from a user? No problem! Inline Manual supports branching so you can work with more advanced scenarios as well.
Give users the choice
Give users the choice where they want to go next. Thanks to the branching you can start serving relevant content straight away.
Automation
Automate repetitive tasks
Eliminate UX shortcomings by automating repetitive tasks and workflows so the user doesn’t feel bothered by doing them all over again.
Create a click shortcuts
Create a click shortcuts to smoothen the user experience for click-heavy processes and applications.
Management
Version control
Use version control to keep track of the evolution of the content and return to previous versions if you find out the new one is underperforming.
Release management
Release management allows you to work on a newer version of walkthroughs while having a stable one served to your users.
Environment/Sites
Work with multiple environments, so you can test the content on your dev or staging environment while having the final version in production.
Collaboration
Collaborate with your coworkers on the content creation, targeting and general setup of the onboarding. Set up permissions within your team.
Multilingual
Translate into all languages
Inline Manual supports over 70 languages including right to left languages so you can always speak the language of your users.
Automatic language switching
Send us your users language preference and we will make sure he gets the correct language version if it’s available.
Easy to add and edit translations
Add and edit translations directly in the Inline Manual Authoring tool. You can see the changes instantly and set them live in couple of clicks.
Fast workflow for mass translations
Export the content to csv, xls or json, share it with your translators to get the translations done and get it back to Inline Manual. It is that easy.
Analytics
Detailed content analytics
Get detailed insight into the performance of the walkthroughs. See where the users are dropping off and adjust the content based on it.
Detailed user analytics
See detailed analytics on a user level. Know exactly which users have completed the onboarding or to which stage they got.
Identify product bottlenecks
Identify the bottlenecks of your product in order to pass the feedback to your UX teams and fix it temporarily with additional help content.
3rd party integrations
Export the analytics data to one of the 3rd party Analytics solutions Inline Manual integrates with. Integrate Inline Manual with one of supported 3rd party Analytics solutions to work with the data in a tool you’re used to.
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