Use in-app knowledge base article for faster self-help
31 03 2016
Inline help is proving to be more and more useful to the users of any application. They don't need to navigate away to get help, but they can follow it whilst...
Customer support through social network done right
18 06 2014
In May, we were at the Zendesk's conference "The Art of Customer Satisfaction". One of the sessions was a panel, where they discussed why letting support agents...