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Cover image for Use in-app knowledge base article for faster self-help

Use in-app knowledge base article for faster self-help

Inline help is proving to be more and more useful to the users of any application. They don't need to navigate away to get help, but they can follow it whilst...

Cover image for Customer support through social network done right

Customer support through social network done right

In May, we were at the Zendesk's conference "The Art of Customer Satisfaction". One of the sessions was a panel, where they discussed why letting support agents...