If you are on this page, you probably already tried out Appcues. You even enjoyed it first. Appcues do offer some neat features, and the implementation seems simple and easy. You thought it had all the features you would ever need. But then the reality hit you. You wish there was more flexibility in the customization or detailed analytics that would show you exactly when your users drop-off. The lack of multilingual option has become a problem. And when you needed help, there was no one around. So you made a decision - it's time to look for an alternative. And you landed here.
You’re now probably wondering what you can expect from Inline Manual? Our tool helps hundreds of customers around the world with user onboarding, employee training, support, and software adoption. With Inline Manual you can make walkthroughs, tooltips, launchers, feedback forms and support articles on the fly. We provide the best quality at an affordable price. But don’t trust our words, find out yourself why Inline Manual is the best alternative to Appcues.
Why Inline Manual?5 reasons why Inline Manual is the best alternative to Appcues
Control the look
Are you wondering how much control will you have with Inline Manual comparing to Appcues? Our tool is very flexible when it comes to making it look exactly as you wish. Our customers tell us they are amazed by the level of control and customization they can reach. In Inline Manual everything from the look to the timing and interactive responses can be changed to meet your requirements. Most options are just a click away! Avoid choosing a product with limitations that will be impossible for you to configure. Inline Manual puts you in charge of how users move through your application. It gives you total control over the design, looks, and feel. Choose wisely.
Responsive high-touch support
Low-touch service often leaves users scratching their heads. Some services offer a slick out of the box experience yet once users want to customize the platform, they run around. At Appcues, higher-touch support is reserved only for the higher paying customers. With lower subscription plans, the only help you may often get is the one offered by a bot. On the other hand, everyone who uses Inline Manual gets help from a human. Our customers find our support experience more responsive and faster. We’re proud to say that our support heroes really know what they do. If you’re ever stuck for ideas or need help, we’re here to help. Our customers’ feedback is vital to us.
Flexible publishing workflow
Our version control system and multi-site support let you test in a staging environment before you go live with your next great update. For teams that are building their own software, having rigorous testing and QA is a natural and important part of the process. You can test, rollout, and revert changes in our easy-to-use version control system to make sure your content is properly tested and QA approved.
Multilingual
Need multilingual? In contrast with Appcues, at Inline Manual we don’t like limitations, and that’s why we provide a flexible translation workflow so you can support a global audience 24x7. Yes, Inline Manual supports all languages, including RTL ones, so you can help your users all over the world. You can easily do translation in the editor or use export/import feature for that. Your choice! Here you can see what content translation and multilingual support looks like.
Comprehensive platform
We’ve learned that many customer-facing teams want to improve in-app user engagement without getting in the way of product development. And they want to do it all without the code. With Inline Manual you can create interactive product flows in addition to in-app help, feedback forms, training, and tutorials. Why does this matter? Because we know from our customers that once they begin using Inline Manual in one area, such as user onboarding, they realize they can use it in other areas, like staff training. We offer a broad list of functionalities that our customers rely on. It saves them time, and money so they don’t need multiple applications for user onboarding, in-app help, and messaging. We value flexibility.
What can you do with Inline Manual?
Let’s look at some facts.
How exactly is Inline Manual different from Appcues? What new features will I get if I choose Inline Manual? If all these questions sound familiar to you (and you want to finally get an answer), you are in the right place.
We prepared a side-by-side comparison of Inline Manual versus Appcues features. Check the differences between the services listed in a column below, or download this worksheet.
Basics
| Inline Manual | Appcues | |
|---|---|---|
| People tracking | Yes | |
| Segmentation | Yes | Yes |
| Analytics | Yes | Yes |
| Integrations | Yes | Yes |
| No branding | Yes | Yes |
Content
| Walkthroughs | Yes | Yes |
| Tooltips/Hotspots | Yes | Yes |
| Permalinks | Yes | |
| Articles | Yes | |
| Feedback forms | Yes | Yes |
| Redirects | Yes | |
| Branching | Yes | |
| Conditions | Yes | |
| Launchers | Yes | |
Widgets
| In-app help | Yes | |
| Checklist | Yes | |
Multilingual/Localization
| All languages | Yes | |
| Right to left support | Yes | Yes |
| Export/Import | Yes | |
| Translate in editor | Yes | |
Publishing
| Version Control System | Yes | |
| Multisites | Yes | |
| Release management | Yes | |
| Export to HTML | ||
| Permissions | Yes | |
| Organization account | Yes | Yes |
Customization
| Custom CSS | Yes | Yes |
| Step Templates | Yes | |
| API | Yes | Yes |
Integrations
| 3rd Party Integrations | Yes | Yes |
| iFrames Support | Yes | |
| Standalone Player | Yes | |
Customer support
| Knowledge base | Yes | Yes |
| Online support | Yes | Yes |
| Screenshare support | Yes | |
| Dedicated Success Manager | Yes | Yes |
| Priority Support | Yes | |
Discover Inline Manual’s strengths and learn what makes it a right tool for you
Intelligent
Create an intelligent walkthrough that reacts to where your user is in context and your application state. Use Actions to lead users to their goals under any condition.
Reactive
Let users choose from multiple elements or branch a user flow through to two different endpoints so that you can personalize the user onboarding experience. While Appcues lack the possibility to use a permalink, with Inline Manual you can send a link that will automatically play a walkthrough in a support email, any chat service software or social media.
Quality assurance
Test, rollout, and revert changes in our easy-to-use version control system. Make sure your content is rigorously tested and QA approved. Another feature that Appcues lacks.
Advanced user permissions
Collaborate within your organization using multiple user roles so that you can control permissions and work together better.
Multilingual
While Appcues lacks the ability to provide even a partial multilingual option, Inline Manual supports all languages. We provide a flexible translation workflow so that you can support a global audience 24x7.
Responsive
Respond to triggers other than just a click, such as a hover and focus, so that users reach their goals swiftly and smoothly.
Feedback loop
Use Analytics service to see what’s working best. Also get Feedback directly from users with our handy feedback form, designed to get the highest response rates. At no additional cost!
The decision you need to make is which of those features are the most important to you. Contact us with your ideas and questions. We’re more than happy to help.
Why Inline Manual is a better choice than Appcues - a pricing comparison
We packed Inline Manual with most relevant features that your SaaS or SMEs will need. Yes, across all the plans. We provide transparent, fair and flexible pricing with no hidden fees. It will scale in a predictable way along with your services. Decision makers do often tell us they’re surprised by our pricing. We’re in a lower price bracket than most of our competitors, and yet we're able to provide an excellent service, superior in many ways.
But how does it compare to Appcues? You may be surprised to learn that Inline Manual is, in fact, more affordable than Appcues. Our tool will meet all your needs without emptying your wallet.
Let’s see some facts
For 2500 active users in Standard Pro plan in Inline Manual, you will pay 208$ monthly, for the same amount of users in Appcues (1000-2500), in their Standard plan, you will pay 299$ monthly.
Our plan costs 30% less compared to Appcue’s plan, plus includes more features! Inline Manual simply provides more value at a lower price. It is a great quality/price rate deal, isn’t it?
Yes, we get it, people usually associate a higher quality with a higher price tag. If you see a lower price, you probably want to know why. What’s the trade off? On our pricing page, we give you a detailed list of our product features, so you know what you’re paying for when purchasing our services. The choice is yours
Before making a decision, remember that the software you’re choosing isn’t only a set of features. You’re also building a relationship with a vendor. Our customers’ feedback means a lot to us. Feedback comes directly from our customer support and successful teams, right into our product development. As an agile, customer-focused company we are able to respond to our customers' needs rapidly.
Companies such as Freshdesk, Pipedrive, Bigcommerce and Unicef love, use and support our tool. We think you should give it a go too.